From fully autonomous fast food chains to smart carts lining grocery store parking lots, the way the food industry looks is changing due to massive investments in AI technology. The American consumer is becoming cost-conscious, and rising food and labor costs are driving the food industry to invest more in automation to reduce labor costs and improve sales to stay competitive and take advantage of a changing consumer landscape. taste. Chapters: 0:00 Introduction 2:34 CH 1. Digitizing Food Retail 5:35 CH 2. The Risk and Reward of Robots 8:30 CH 3. What’s Next? Producer: DeLon Thornton Camera by: Kaan Oguz and DeLon Thornton Editing by: Michael Hoyt Graphics by: Cristina Locopo and Jason Regnato Supervising Producer: Jennies Pettit Additional Footage: Getty Images » Subscribe to CNBC: » Subscribe to CNBC TV: About CNBC: From ‘Wall Street’ to ‘Main Street’ to award-winning original documentaries…

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41 thoughts on “How AI And Automation Are Taking Over Grocery Stores And Drive-Thru Lanes”
  1. Self checkout has made it worse. The waits are significantly longer, making the store more crowded. They only have 6 or less open at a time out of the 18 they have installed. They only have 2 traditional check out lanes open. Express check out is no longer available, so people with 10 items or less are forced to wait in extremely long lines

  2. Time to rethink capitalism. But lets be honest both politicians and coorporations are not going to spend time on rethinking it (but rather s*ck up to eachother)….
    So millions will first need to starve before 'profits' decline and than they will finally realize its just a dumb outdated system….

    Its like playing monopoly while like 4 players own all the houses and they ask you to enjoy playing the game…

  3. They are all outdated. We have waited for decades for affordable for all organic, fresh and raw fruit and vegetables and other plantbased. Food grows in nature and and needs sunshine, healty non poisonous soil and water. That’s what they can’t and don’t want to deliver.

  4. the sooner you stop working at a wage slave job and join an employee-owned company the better. There's also profit-sharing companies. Stop working at these greed factories. They make artificial garbage that doesnt even resemble real food. It is genetically modified garbage that is going to make you sick.
    Work or start employee-owned companies.
    Grow or buy organic. Unless you like poor health and living forever as a wage slave.

  5. This is deeply problematic. There needs to be more job protection and fewer retailers. What I'm hearing is that retailers can't keep up. Let them go out of business, so the market is less saturated. There needs to be more focus on quality and human connection. Less focus on "stuff" that doesn't really make anyone happy.

  6. All I hear is "personalized" AKA tracking… no thanks, also, if you store your CC information in an app, I guarantee you they are getting additional data from merchants and card issuers for better "personalization" aka… tracking… yeah I'm gonna pass. Thanks

  7. Our Dollar General put in self checkouts. They lasted about a month before they realized that they were being robbed blind. Now they have people running the checkouts again. Which leads me to ask, which is more expensive? employees or shoplifters?

  8. Blah blah consumers fault they can't afford our profits… ahem I mean groceries. We will have to get rid of employees (who are also customers.)

    Cause jobless people will definitely be able to afford your cost savings when they are homeless and or dead.

    Wake up, corporations are blaming those they have exploited for decades. It will never stop.

  9. Not gonna lie. I frken love ordering food from a computer. I can clearly see the whole menu and much easier to swap items and shows the cost on each step. And i usually cant hear the human operator half the time so its good for that

  10. Inevitable. You need to use the automation for your families on a personal computer for manufacture at cost of raw materials and solve retail gouging. 40 x over cost finance 16 x for cash purchase nuts slavery. Use the automation direct for your families. Manufacture and energy renewable and sustainable efficiency.meaning you will be immensely wealthy and all your family and friends. Check this out.

  11. 9:47 So basically they don't know what to do. They don't care either as it will be more profitable for them. This way it only renders the Humans in the equation obsolete.

    If we were Automating Harvestation of Raw Materials,then that may lead to rendering Money obsolete. They're playing a game of perception with Automation.

  12. Tech enthusiasts often miss the mark on what consumers actually want, leading to costly developments that don't meet customer expectations. The essence of service—human connection—gets overlooked. People value simplicity and personal touch in services, which explains why many find self-service checkouts frustrating. As the food industry leans into AI and automation to cut costs and adapt to changing consumer habits, it's crucial not to lose sight of the human element that genuinely simplifies and enhances our shopping experiences.

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